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Shipping
Complimentary standard delivery (3–7 business days) is included on all orders within the European Union.
Express delivery (1–2 business days) is available at checkout. The additional cost is calculated based on the delivery destination.
Orders are dispatched within 1–2 business days from the date of purchase.
Once your order has been handed to the carrier, you will receive a confirmation email with tracking details.
DESTAAL currently ships to:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
For other destinations, please contact info@destaal.com.
Returns
If you wish to return a product, please contact us within 14 days of receiving your order at info@destaal.com.
Upon confirmation, we will provide a return shipping label. A €40 shipping fee will be deducted from the refund.
Returned items must be in perfect condition, unused, and in their original packaging. Products that show signs of wear, damage, or alteration may be refused and returned to the sender at their expense.
Please ensure the outer box is securely sealed with tape before shipping.
Returns shipped without prior authorization or without using the provided return label cannot be accepted.
Once your return has been received and approved, you will receive a confirmation email.
Refunds are issued to the original payment method used at checkout. Please allow up to 10 business days for the amount to appear in your account, depending on your payment provider.
We are available for any questions prior to your return.