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Shipping
Complimentary standard delivery (3–7 business days) is included on all orders to the countries listed below.
Express delivery (1–2 business days) is available at checkout at an additional cost of €20.
Orders are dispatched within 1–2 business days from the date of purchase.
For pre-order items, the estimated shipping timeframe is clearly stated on the product page prior to purchase. For the City Flap Bag estimated shipping is June 2026.
Once your order has been handed to the carrier, you will receive a confirmation email with tracking details.
DESTAAL currently ships to:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
For other destinations, please contact info@destaal.com
For more details, please refer to our Shipping Policy .
Returns
If you wish to return a product, please contact us within 14 days of receiving your order at info@destaal.com
Upon confirmation, we will provide a return shipping label. Return shipping is partially covered by DESTAAL — a contribution of €20 will be deducted from your refund to cover return shipping costs.
Returned items must be in perfect condition, unused, and in their original packaging. Products that show signs of wear, damage, or alteration may be refused and returned to the sender at their expense.
Please ensure the outer box is securely sealed with tape before shipping.
Returns shipped without prior authorization or without using the provided return label cannot be accepted.
Once your return has been received and approved, you will receive a confirmation email.
Refunds are issued to the original payment method used at checkout. Please allow up to 10 business days for the amount to appear in your account, depending on your payment provider.
We are available for any questions prior to your return.
For more details, please refer to our Return and Refund Policy .